Worker Claims PortalCommon Q&A's
Technical
I have forgotten my password/ I need to reset my password
From the 'Home' page of the website, click the 'forgot password' link at the top right-hand side of the page. Enter your Uber Worker Claims Portal account email address to request a password reset link.
Or, click here and please enter your Uber Work Claims Portal email address to receive password reset instructions.
Portal Basics
Can I speak to someone by telephone regarding my claim?
Any future communications to you in respect of your claim submission will be made directly through the Uber Worker Claims Portal. You will not receive any telephone communication.
Please regularly log-in and check the status of your claim on the Uber Worker Claims Portal.
Settlement Offers
What about the national minimum wage?
Uber have undertaken a separate exercise to assess whether any of our drivers, during any given working week, have been paid less than the national minimum wage. Where this is the case, drivers will receive (and in some cases have already received) an adjustment payment. If Uber have not done so already, Uber will contact you separately to confirm whether or not this applies to you. To the extent that you are entitled to a national minimum wage adjustment, this will have been factored in when calculating your holiday pay compensation (if any).
Legal Representation
Since submitting my claim with Uber directly I have now engaged with a legal representative, what happens now?
If you have instructed a solicitor since making a claim directly with Uber your offer will be put on hold so that we can deal directly with your representative. You will not be able to progress your claim any further with Uber.
Please note that you do not need to inform us if you are seeking advice from a solicitor regarding the offer you have received via the Uber Worker Claims Portal, unless you have instructed that solicitor to bring a claim on your behalf.
FAQs
What was the judgment in the Supreme Court and what does this mean for Uber drivers?
On 19 February 2021, the Supreme Court delivered its ruling in the case of Uber B.V. and others v Aslam and others [2021] UKSC 5 on appeal from [2018] EWCA Civ 2748.
The Supreme Court held that the Uber drivers who were the claimants in this case were working for and under contracts with Uber.
Following the Court ruling, Uber announced that from 16 March 2021 drivers in the UK would be eligible for:
Why did Uber set up this claim process?
The Supreme Court ruling provides a clearer path for Uber to implement a working model that gives drivers the benefit of worker status – while continuing to provide flexible work. Drivers will continue to have flexibility, meaning that they can choose if, when and where they work, while accessing additional benefits and protections.
Uber intends to treat its drivers fairly. As such, Uber has offered eligible drivers in the UK compensation in respect of historic holiday pay via the Uber Worker Claims Portal.
In March 2021, Uber contacted its drivers inviting them to register their interest in seeking compensation from Uber. Uber was delighted by the level of response and interaction with that communication and so wished to set up an efficient and straightforward process to enable eligible drivers to make a claim for compensation which is processed and paid out with the minimum of inconvenience or delay.
In order to meet that level of demand, Uber set up this claims process to compensate eligible drivers in the UK.
Please note, the claim and compensation process does not apply to couriers who use the Uber Eats platform or to any Fleet partners or to any drivers operating outside of the UK.
What is the Uber Worker Claims Portal?
What is the Uber Worker Claims Portal? This Uber Worker Claims Portal has been established by Uber and developed in conjunction with a specialist third party, Ankura Consulting, as a technology platform to collect details of drivers who wish to apply for historic holiday pay repayment, as well as to process and administer that claim.
The Uber Worker Claims Portal is intended to be a transparent and fair process for eligible current and former drivers to get access to a historic holiday pay repayment without needing to go through the courts, where those drivers have not already engaged legal representation.
Ankura Consulting acts as a claims administrator who is responsible for the operation of the Uber Worker Claims Portal.
Is the personal data that I have uploaded to the Portal secure?
Yes. All information provided in order to access the Uber Worker Claims Portal and start the claim will be held securely and will be kept private and confidential. However, by opting to use the Uber Worker Claims Portal, you understand that this information may be shared with the claims management administrator (Ankura Consulting) and other external third parties and advisers, as necessary and in accordance with our Privacy Policy in order to advance the progress of the claim.
Our Privacy Policy can be accessed here.
Do I have to accept the money offered to me by Uber? What if I think I am owed more?
Details will be provided to drivers when they are notified of their eligibility but Uber believes that, in making those offers, it is honouring its legal commitments.
If you have any other queries regarding the settlement offer, you can submit a query using the ‘assistance’ button within the Uber Worker Claims Portal.
What if I realise I have made a mistake? Who do I contact?
If you realise that you have inserted incorrect details when registering an account or submitting a claim, please contact technicalsupport@uberworkerclaims.co.uk
What if I forget my password to the Uber Worker Claims Portal?
From the 'Home' page of the website, click the 'forgot password' link at the top righthand side of the page. Enter your Uber Worker Claims Portal account email address to request a password reset link.
How do I change my password when logged into the Uber Worker Claims Portal?
By selecting your name displayed at the top righthand side, this will take you to a page to update your name associated with your account, and also let you reset your password.
How do I view the Status of my claim?
After you are logged into the Portal, click the 'Dashboard' link at the top of the page. The Status of your claim(s) can be viewed from this page. More information on the claim can be viewed by selecting the 'Claim Number' link.